Returns Policy

1. Eligibility for Refunds

You may be eligible for a refund if:

• The product or service you received is defective or does not match the description provided.
• You request a refund within 7 days days of your purchase date.
• The product is unused and in the same condition that you received it (for physical products).

2. Non-refundable Items

The following are non-refundable:

• Digital products that have been downloaded or accessed.
• Custom or personalized products.
• Services that have already been rendered.

3. Refund Process

To initiate a refund, please contact our customer support at pragolix[at]gmail.com with your order details and reason for the refund request. Once your refund request is received, we will evaluate it and notify you of the approval or rejection of your refund.

4. Processing of Refunds

If approved, your refund will be processed, and the amount will be credited back to your original method of payment within pragolix[at]gmail.com business days.

5. Late or Missing Refunds

If you haven’t received a refund after the stated period, please check with your bank or credit card company. It may take some time before the refund is posted. If you’ve done this and still have not received your refund, contact us at pragolix[at]gmail.com.

6. Exchanges

We only replace items if they are defective or damaged. If you need an exchange, contact us at pragolix[at]gmail.com with the necessary details.